Privacy Policy

TM Computers — Last updated: April 2026

TM Computers ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, use our repair tracking system, or bring a device in for service.

1. Information We Collect

We collect the following types of information:

• Contact information — name, phone number, and email address provided when you drop off a device
• Device information — device type, model, serial number, and description of issues
• Payment information — processed securely through Stripe. We never store your card number
• Communications — records of SMS and email messages sent regarding your repair
• Website usage — standard web analytics data such as pages visited and browser type

2. How We Use Your Information

We use your information only for the following purposes:

• To provide repair services and communicate updates about your device
• To send repair status notifications via SMS and email
• To process payments securely
• To contact you when your device is ready for pickup
• To send payment reminders and invoices
• To improve our services and customer experience

We do not use your information for marketing purposes without your consent, and we never sell your personal information to third parties.

3. SMS Communications

By providing your phone number, you consent to receive SMS text messages from TM Computers regarding:

• Repair status updates (diagnostics complete, repair in progress, ready for pickup)
• Payment reminders and invoice links
• Important notifications about your device

Message frequency: Typically 2–5 messages per repair ticket.
Message & data rates may apply.
To opt out: Reply STOP to any SMS message at any time.
For help: Reply HELP or call 801-347-6000.

4. How We Share Your Information

We only share your information with trusted service providers who help us operate our business:

• Twilio — for sending SMS text messages
• Stripe — for processing card payments securely
• IONOS — our web hosting provider

These providers are bound by their own privacy policies and are not permitted to use your information for any other purpose. We do not sell, rent, or trade your personal information with any other third parties.

5. Data Security

We take reasonable measures to protect your personal information including:

• Secure HTTPS encryption on our website and repair tracking system
• Password-protected access to our repair management system
• Secure payment processing through Stripe — we never store card numbers
• Limited access to customer data — only authorized staff can view repair records

No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your repair records and contact information for up to 3 years for warranty and business record purposes. Payment records are retained as required by law. You may request deletion of your personal information at any time by contacting us directly.

7. Your Rights

You have the right to:

• Request a copy of the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of SMS communications at any time by replying STOP
• Opt out of email communications by contacting us directly

To exercise any of these rights, contact us at support@tmcomputers.net or call 801-347-6000.

8. Cookies & Website Analytics

Our website may use cookies and standard analytics tools to understand how visitors use our site. This data is anonymous and used only to improve our website. You can disable cookies in your browser settings at any time.

9. Children's Privacy

Our services are not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.

11. Governing Law

This Privacy Policy is governed by the laws of the State of Utah. Any disputes shall be resolved in Salt Lake County, Utah.