Effective Date: May 4, 2026 · Last Updated: September 30, 2026

TM Computers LLC ("TM Computers," "we," "us," or "our") is a computer repair shop located at 40 E 1300 South #2, Salt Lake City, UT 84115. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our shop, use our services, visit our website at tmcomputers.net, or interact with our repair management system at tickets.tmcomputers.net.

By using our services, you agree to the collection and use of information as described in this policy. This policy should be read together with our Terms & Conditions.

1. Information We Collect

1.1 Information You Provide Directly

When you bring a device in for repair or create a service ticket, we may collect:

• Full name
• Phone number
• Email address
• Mailing address
• Device information (make, model, serial number, and password/PIN if provided for repair purposes)
• Description of the issue or damage
• Payment information (card payments are processed by Stripe and Venmo payments by Venmo; we do not store full card numbers)

1.2 Information Collected Automatically

When you visit our websites or use our online ticketing system, we may collect:

• IP address and browser type
• Pages visited and time spent on our site
• Device type and operating system
• Referring URLs

Our websites may use cookies and similar technologies for basic site functionality and traffic statistics. You can block or delete cookies in your browser settings, though some site features may not work properly.

1.3 Communications

When you communicate with us, we collect:

• SMS messages sent to or received from our business number (+1-866-937-1699)
• Email correspondence to or from support@tmcomputers.net
• Records of communications logged in our repair management system

2. How We Use Your Information

We use the information we collect to:

• Create and manage your repair ticket and service history
• Communicate with you about the status of your repair by SMS or email
• Process payments for services rendered
• Send service notifications, receipts, and follow-up messages
• Maintain records of devices left in our care
• Improve our services and customer experience
• Comply with legal obligations
• Protect against fraud, theft, or misuse

3. Text Message (SMS) Communications

TM Computers sends SMS text message notifications only to customers who have explicitly opted in by checking the SMS consent checkbox on our paper check-in form at the time of device drop-off. Consent is not required as a condition of receiving repair services.

Messages may include:

• Repair status updates (check-in, repair progress, ready for pickup)
• Payment confirmations and invoice notifications
• Service reminders and follow-up messages

Message frequency: Approximately 2–5 messages per repair ticket. Message and data rates may apply.

To opt out, reply STOP to any message. For help, reply HELP or call 801-347-6000.

We use Twilio to deliver SMS messages. Your phone number is transmitted to Twilio for message delivery only. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.

4. Customer Devices & Data

4.1 Devices in Our Care

When you leave a device with us for repair, we may need to access data on the device solely to perform and test the repair. We will not access, copy, or transmit personal files, photos, documents, or communications beyond what is necessary to perform the requested service. If we encounter content we reasonably believe to be illegal, we may report it to law enforcement.

4.2 Passwords & PINs

Any password or PIN you provide is used only to perform and test your repair. We recommend changing your password after your device is returned.

4.3 Data Backup

⚠ Important: Back up all data on your device before bringing it in for service. TM Computers is not responsible for data loss for any reason. See our Terms & Conditions for our full data liability policy.

4.4 Abandoned Devices

Devices that are not picked up are handled under the Abandoned Devices section of our Terms & Conditions. Before an abandoned device is sold or recycled, its data storage is erased or destroyed.

4.5 Data Breach Notification

In the unlikely event of a data breach affecting your personal information, we will notify you as required by applicable law, including Utah's Protection of Personal Information Act.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• Service Providers: Twilio (SMS delivery), Stripe (card payment processing), Venmo/PayPal (payment processing), and IONOS (web hosting). These providers have their own privacy policies and security measures.
• Legal Requirements: If required by law, court order, or government authority.
• Business Protection: To protect the rights, property, or safety of TM Computers, our customers, or others, including cooperation with law enforcement regarding devices reported lost or stolen.
• Business Transfer: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. SMS opt-in data and consent are excluded from any such transfer.

6. Data Retention

• Repair records and customer information: minimum 3 years
• Payment records: 7 years for tax and accounting purposes
• SMS and email communications: 2 years

7. Security of Your Information

We use reasonable administrative, technical, and physical safeguards, including:

• Password-protected access to our repair management system
• SSL/TLS encryption on our websites and ticketing system
• PCI-DSS compliant payment processing through Stripe
• Physical security measures at our shop

No method of transmission or storage is 100% secure, and we cannot guarantee absolute security of your information.

8. Your Privacy Choices

You may contact us to:

• Know what personal information we have about you
• Correct inaccurate personal information
• Delete your personal information, except records we must keep for legal, tax, warranty, or dispute purposes (see Section 6)
• Get a copy of your personal information
• Opt out of marketing communications at any time

To make a request, email support@tmcomputers.net or call 801-347-6000. We may need to verify your identity before acting on a request, and we will respond within 45 days.

9. Children's Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date above and post the revised policy at tmcomputers.net. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.